FAQ's - SnookerQ

Why can't I log into the game?

If you can get to the login screen, it means that your graphics card is good enough to run the game. There are a few reasons why you may be having issues logging into the game:
1. You have not verified your account by email.
  After you sign up for an account, you will receive a verification email on the email address you provided. Please check your junk/spam folder just in case. Once you've verified your account, you'll be able to log in.
2. Server may be down for maintenance.
3. Poor internet connection.
4. Incorrect login details.
  Please make sure you don't use your email address as the username. If you can't remember your login details, click on the "Forgot details" link on the login screen and follow the steps to recover your account.
5. You're running an old version of the game.
  Please make sure that you're running the latest version of SnookerQ by visiting the download page and checking the version of the game.
Having trouble running the game? Visit the technical support page for help.
How can I start a match?

Once you're logged into the lobby, you'll see a list of tables on the left.

You can either host your own table by clicking on the "PLAY" link at an empty table, or you can join a game by clicking on the "JOIN" link on a table that already has someone waiting.

If you join an empty table, you can either start the single player Practice Mode, or you can wait for an opponent to join.

Once an opponent joins your table, simply click on the START button to get the match going.
How can I invite someone to play?

Join an empty table (you must be the table host) and click on the "People Window" button:

You can also press CTRL+P to open the people window.

The "People Window" will open. Click on a user that you want to invite and then click on the invite arrow button on the bottom-left corner of the window:
I forgot my login details. How can I recover them?

At the login screen, click on the "Forgot details" link which will help you recover your account details. You will need access to the email address that you used to sign up with, which will be used for verification.
How to register to the forum?

If you have a verified SnookerQ account, you can use the same login details to log into the forum.
The table view is too small on my screen. How can I fix this?

You have the options to collapse the bottom box to expand the table view. If you prefer to play and chat at the same time, simply collapse the bottom box to the medium view by clicking on the smaller double-arrow button.

If you need a bigger table view, then collapse the bottom box all the way down by clicking on the longer double-arrow button. You'll still be notified of new comments in the chat by a notification icon that appears on the right side of the scoreboard:

You can toggle the bottom box view by pressing CTRL + D.

You can also play in fullscreen mode by pressing the F11 key, or going into the Game Settings window and change the Fullscreen option:
Can I change my username?

No, but if you have a very good reason for the name change, you can write email to support@snookerq.com and we will try to help.